Terms of service

Effective August 23, 2026

These terms are the agreement between you and [YOUR LEGAL BUSINESS NAME] ("Solmé", "we", "us") when you use solmehair.com or buy from us. Placing an order means you accept them. If you are buying for a business, you are also confirming you have authority to bind that business.

1. Who can buy

You must be 18 or older. If you hold an account, you are responsible for what happens under it, so keep the password to yourself and tell us at support@solmehair.com if you think someone else has it.

We may decline or cancel any order, and we may close an account, where we have a legitimate reason — suspected fraud, abuse of our policies, resale restrictions, or an unpaid balance.

2. The hair itself

Natural variation is not a defect. This is real human hair, not a manufactured fibre. Colour, texture, wave pattern, density and lustre vary between bundles and between lots, and screens show colour differently. We photograph and describe hair as accurately as we can; small differences are inherent to the product and are not grounds for a defect claim.

Lengths are measured stretched, from the top of the weft, in the manner standard to the trade.

Care matters. Human hair extensions respond to how they are handled. Heat, bleach, harsh products and rough handling shorten their life. Follow the care guidance we publish; damage caused by processing or wear is not a manufacturing defect.

Safety. Hair extensions are worn against your skin and scalp. If you have sensitive skin, patch-test before installing. Stop wearing them and see a professional if you experience irritation, pain, or hair loss. We recommend professional installation and removal. We make no medical claims of any kind.

3. Prices, stock and errors

Prices are in US dollars and can change at any time before you order. The price that binds us is the one shown when your order is accepted.

We reserve the right to correct obvious pricing or description errors, even after an order is placed. If a correction affects your order we will tell you and give you the choice of continuing at the corrected price or cancelling for a full refund.

Stock is finite and is reserved for you while you pay. If an item becomes unavailable after you have paid — the rare case where two orders collide — we will contact you and refund it in full.

4. Paying

Retail: payment is taken at checkout through Stripe. Your order is accepted when payment succeeds and we confirm it.

On account: approved wholesale accounts may buy on terms. Invoices are due per the terms on the invoice. Overdue balances may accrue interest at 1.5% per month, or the maximum your state permits if that is lower, and may put the account on credit hold. We may set, reduce or withdraw a credit limit at our discretion, and we may require payment in advance.

You are responsible for any sales tax that applies, unless you have a valid resale certificate on file with us.

5. Delivery, title and risk

Delivery estimates are estimates, not promises, and we are not liable for carrier delays.

Title and risk of loss pass to you when the carrier takes the shipment. In practice we will still help you chase a lost or damaged parcel — and see the return policy for what we do about damage reported quickly — but legally the goods are yours from despatch.

You are the importer of record for anything shipped outside the United States, including all duties and customs charges.

6. Returns

Our return policy forms part of these terms. Read it before you buy — in particular the rule that hair becomes non-returnable once the tie is cut or it has been worn, washed, coloured or cut.

7. Wholesale accounts

If we approve you for wholesale pricing, these additional terms apply.

• Approval is discretionary and personal to your business. Wholesale pricing is for your account only and may not be shared, resold as a service, or used to buy on behalf of others.
• You must keep a current resale certificate on file. If it expires, we may suspend wholesale pricing or charge tax until it is renewed.
• You buy for resale, not for personal use, and you resell in your own name and on your own terms, as an independent business. Nothing here makes you our agent, partner, employee or franchisee, and you may not say or imply that it does.
• You may not sell Solmé products on third-party marketplaces (including Amazon, eBay, Walmart Marketplace, Temu and similar) without our written consent. Brand and price integrity is why wholesale pricing exists.
• You may not relabel, repackage, mix, or misrepresent our goods, or remove lot labels. Lot traceability protects your customers as much as ours.
• If we publish a minimum advertised price policy, it will be given to you in writing and will form part of these terms from the date stated.
• Your customers are yours. You handle their returns, their questions and their claims under your own policy, and you indemnify us for claims arising from statements you make about our products that we did not make ourselves.

8. Using the site

Do not attempt to break, overload, scrape at scale, reverse-engineer or gain unauthorised access to any part of Solmé, and do not use it to break the law. Do not use our name, photographs, product copy, or design without permission — they are ours, and the site's software and content are protected by copyright.

9. Warranty and liability

We warrant that the goods we ship are what we describe and are free from manufacturing defects at the time of delivery. That is the whole of our warranty; beyond it, and to the fullest extent the law allows, goods are supplied as is and we disclaim implied warranties including merchantability and fitness for a particular purpose.

Our total liability to you for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses — including lost profits, lost bookings, lost clients, or the cost of a replacement service.

Nothing here excludes liability that cannot be excluded by law, including for fraud, death or personal injury caused by negligence, or your non-waivable rights as a consumer.

10. If something goes wrong between us

Talk to us first. Email support@solmehair.com with what happened and what you want done. Almost everything is solvable this way, and we will engage with you in good faith for at least 30 days before either of us escalates.

If that fails, these terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the courts located in New York have exclusive jurisdiction — except that either of us may bring a claim in small claims court.

11. The usual closing terms

• Force majeure. Neither of us is liable for delays caused by events beyond reasonable control — carrier failure, natural disaster, war, epidemic, customs, or supplier collapse.
• Changes. We may update these terms; the date at the top changes when we do. The terms in force when you place an order are the ones that govern it.
• Severability. If a court strikes out part of this agreement, the rest stands.
• No waiver. Not enforcing something once does not mean giving it up.
• Assignment. You may not transfer your rights under these terms without our consent; we may transfer ours if the business is sold.
• Entire agreement. These terms, the return policy and the privacy policy are the whole agreement between us about their subject matter.

Contact

support@solmehair.com · wholesale accounts: wholesale@solmehair.com

[YOUR LEGAL BUSINESS NAME] [YOUR MAILING ADDRESS]